To contact Backup Exec Technical Support, click the Backup Exec button, select Technical Support, and then select Backup Exec Technical Support. If you have tried to solve a problem, but still need a resolution, you can contact Veritas Technical Support for Backup Exec over the Internet or by phone. To use the Backup Exec Debug Monitor for troubleshooting, click the Backup Exec button, select Technical Support, and then select Collect debug output.
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To collect debug information while SGMon is closed, enable debug log creation outside of SGMon and specify a directory in which to save the logs.įor more information about how to configure the Debug Monitor and read log files, refer to the help within the Debug Monitor. When you open SGMon, it automatically captures debug data from Backup Exec's services. Furthermore, debug logs can help Technical Support diagnose and repair problems. SGMon debug logs can help you troubleshoot backup issues. The Backup Exec Debug Monitor, or SGMon, is a diagnostic tool that captures debug output from Backup Exec and saves it in debug logs. To support those efforts, Veritas Backup Exec team has put together a diagnostic tool to help you resolve issues faster, and easily get additional help as needed.
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Here are four words that no one likes to hear: " The application is down!". When using a computer, no one likes to have to deal with issues, but there still are hardware and software failures! And, that is why it’s important that you can diagnose and resolve the issues quickly. Reviewing these files before contacting technical support can reveal the source of the issue. The files that are gathered contain detailed information regarding installation, diagnostics, and error reporting. After you run it, the begather utility displays the name of the Packet file that it creates. The begather utility brings together the files that help you diagnose issues with Backup Exec components on Linux servers. Improper use of this utility can result in configuration changes that may prevent Backup Exec from running. Note that you should use the Backup Exec Utility “only” with the guidance of Veritas Technical Support. With the Backup Exec Utility, you can do a variety of tasks like adding, removing, and configuring logical groups of Backup Exec servers or starting database utility operations on the Backup Exec Database (BEDB). It is installed in your Backup Exec working directory during the initial Backup Exec installation. You can use the Backup Exec Utility to perform various configuration. Backup Exec Management Command Line Interface (BEMCLI) Keep in mind these are only the top 10, and there are dozens of other tools that are quite possibly used more frequently than this top 10. But for this blog, let’s start with the top 10. I really want to share all the great tools I discovered in this exercise. As expected, the usual suspects surfaced to the top (i.e BEMCLI, B2D Test tool, etc) but I was amazed at just how many tools were mentioned that I hadn’t heard of. In preparation for this blog, I also took to some of the Backup Exec community forum on VOX to get a general consensus of the most common tools Backup Exec admins are using these days.
There are several tools which can help you automate tasks, maximise performance, diagnose and resolve issues when software fails or your hardware breaks.Įarlier today, I discussed some of the existing tools with my colleagues Mikko Nykri and Gurvinder Rait.
At Veritas, our aim is to help you with market-leading data protection solution, all the way from easy installation and initial deployment to backing up production workloads with Backup Exec with confidence.
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